TotalDesk v1.8.1 – Helpdesk & Live Chat for WordPress

otalDesk is an all-in-one helpdesk and live chat plugin for WordPress, designed to provide comprehensive customer support solutions directly from your website. Whether you need to manage tickets, offer live chat support, or create a knowledge base, TotalDesk equips you with the tools to improve customer satisfaction and streamline your support processes. This versatile plugin is ideal for businesses of all sizes, enabling you to handle customer inquiries efficiently and professionally.

Key Features of TotalDesk – Helpdesk & Live Chat for WordPress:

• Ticket System: Manage customer inquiries with a robust ticketing system that allows users to submit support requests directly from your website, helping you keep track of all communications in one place.
• Live Chat Integration: Offer real-time support through an integrated live chat feature, enabling immediate assistance for your website visitors and reducing response times.
• Knowledge Base: Create a comprehensive knowledge base with articles, FAQs, and guides that customers can access to find answers to common questions without needing to contact support.
• Canned Responses: Save time with pre-written responses for common inquiries, allowing your support team to reply to tickets and live chats quickly and consistently.
• Customizable Ticket Forms: Design custom ticket submission forms to gather all necessary information from customers, ensuring that your support team has everything they need to resolve issues effectively.
• Email Notifications: Automatically send email notifications to both customers and support agents when a ticket is submitted, updated, or resolved, keeping everyone informed of the ticket’s status.
• Ticket Prioritization: Set priorities for tickets based on urgency, ensuring that critical issues are addressed promptly and efficiently.
• Department Management: Assign tickets to specific departments or teams, helping to streamline the support process by directing inquiries to the right people.
• Custom Ticket Statuses: Create and manage custom ticket statuses (e.g., “In Progress,” “Awaiting Customer Response”) to keep track of where each ticket stands in the resolution process.
• Customer Profiles: Store and manage customer information within profiles that include ticket history, allowing support agents to provide personalized and informed assistance.
• Reporting and Analytics: Access detailed reports and analytics on ticket volumes, response times, and resolution rates, helping you measure the effectiveness of your support team.
• Multi-Language Support: Offer support in multiple languages, catering to a global customer base and ensuring that language barriers do not hinder effective communication.
• Customizable User Interface: Tailor the look and feel of the helpdesk and live chat interface to match your website’s branding, providing a cohesive customer experience.
• File Attachments: Allow customers and support agents to attach files to tickets, making it easier to share screenshots, documents, or other relevant information.
• Integration with Popular Plugins: Seamlessly integrate TotalDesk with popular WordPress plugins like WooCommerce, allowing you to provide enhanced support for your online store.