Fluent Support Pro Plugin v1.8.4

Fluent Support Pro is a comprehensive support ticketing system for WordPress designed to streamline customer service and support operations. This plugin provides a robust set of tools for managing support tickets, tracking interactions, and improving customer service efficiency. It’s ideal for businesses that need a professional, organized way to handle support requests and provide excellent customer care.

Key Features of Fluent Support Pro WordPress Plugin:

• Ticket Management System: Manage support tickets efficiently with features for creating, tracking, and resolving tickets.
• Customizable Ticket Forms: Create and customize support request forms to capture the specific information needed from customers.
• Multi-Department Support: Set up multiple support departments or teams, each with its own ticket queue and management tools.
• Automated Ticket Routing: Automatically route tickets to the appropriate department or team member based on predefined rules or ticket content.
• Internal Notes & Collaboration: Add internal notes to tickets and collaborate with team members to resolve issues more effectively.
• Customer Portal: Provides customers with a dedicated portal to view and manage their support tickets, track status, and add comments.
• Email Notifications: Sends automated email notifications for ticket updates, responses, and status changes to keep both customers and support agents informed.
• Advanced Reporting & Analytics: Access detailed reports and analytics on ticket performance, agent activity, and customer satisfaction to improve support operations.
• Knowledge Base Integration: Integrates with knowledge base plugins to provide customers with self-help resources and reduce the number of support requests.
• Custom Ticket Priorities & Statuses: Define and manage custom ticket priorities and statuses to align with your support workflow.
• SLA Management: Implement Service Level Agreements (SLAs) to set response and resolution time targets for support tickets.
• Multi-Language Support: Compatible with translation plugins, allowing you to provide support in multiple languages.
• Custom Ticket Statuses: Create and manage custom ticket statuses to better reflect your support process and improve ticket tracking.
• User Role Management: Control access to support features based on user roles and permissions, ensuring that team members have appropriate access levels.
• Integrations with Popular Plugins: Seamlessly integrates with other popular WordPress plugins and tools to enhance functionality and streamline workflows.